多謝惠顧 INOVAR FLOOR壹樂華地板。我們產品製造的過程受到嚴格控制，且全依照國際標準，因此顧客可對我們的產品抱有信心。

然而，如真的不幸發現地板送來時有受損的情況，請不要進行裝嵌。而顧客可按保養條款把該產品退還批發商以要求替換。保養條件以英文版本為主，如下。

Lifetime warranty for:-

• Wear Resistance (Conforming to EN13329)
• Stain Resistance (Conforming to EN13329)
• Fade Resistance (Conforming to EN13329)
• Lifetime Termite Warranty

Wear Resistance
For claims on surface wear-through, an area on the floor panel is considered worn-through only if the worn-through area is more than 1 cm²/0.16sq inch and the decorative layer has been exhausted until the core material is visible. Claims for surface wear-through is unacceptable if the surface wear-through occurs at the edges/joints of the panel. Gloss reduction is not surface worn-through.

Stain Resistance
Inovar Floor is resistant to normal household stains on the decorative surface.

Fade Resistance
Inovar Floor is resistant to fading from exposure to indirect sunlight or normal artificial light conforming to EN13329 test method with exception of natural ageing.

Lifetime Termite Warranty
Inovar Floor now comes with a lifetime warranty against termite. Warranty excludes skirting and accessories. Purchaser must inform the authorized distributor immediately upon discovery of termite in the premise. Purchaser must seek immediate remedial action by engaging a professional pest control company to contain and eliminate the termite colony. Warranty applies only to original buyer and is non-transferable. Warranty does not cover houses that have been left vacant over a period of 6 months.

This warranty does not cover damages caused by the following situations:-

• Accidents, abuse or misuse of the floor: e.g. surface damage caused by dropping/dragging sharp/heavy objects.
• Exposure to extreme temperatures, example electrical underfloor heating.
• Installation of product with visible manufacturing defects.
• The floor was not installed according to the manufacturer's recommended instruction. The installation instruction is located on the packaging.
• The correct underlay and/or vapor barriers have not been used as required for the subfloor in question.
• The floor was not maintained or used properly according to the recommended usage or maintenance procedures, e.g. floor cleaning with excessive water, industrial solvents, etc.
• Flooding caused by plumbing failures or natural causes.
• Fading caused by direct ultra violet radiation from direct sunlight exposure.
• If an expansion joint profile is not used on doorways between rooms or in area greater than 12m in the direction of length of the individual flooring planks & 7m on width direction of the room.
• Floor in installed in saunas or bathrooms (areas prone to excessive water exposure).
• Trapped water underneath the flooring panels or underlay caused by air condition leakage, etc.
• Office chairs must be fitted with soft wheels / castors or if nylon castors are being used, use protective mats/rubber pads underneath the chair.
• Flooring panels used in places where the traffic exceeds the utility class that is recommended.
• Surface defects that can only be seen from an angle source of light.
• Flooring panels damaged during renovations work by others.
• Gaps after installation - As wood is a living material (inherent hygroscopic properties), gaps can appear on the joints due to seasonal variation, air conditioning underfloor heating (electrical system not recommended) or exposure to excessive water.
  

In the event of a claim, the defect must be reported in writing to the authorized distributor within 14 days of the discovery of the defect. After this time has elapsed, no further complaints will be accepted. A duly dated and stamped invoice & a copy of warranty card must be submitted at the time. Our authorized personnel must be accorded every opportunity to inspect the claimed product in site. In the case where a claim is accepted, it should be at the discretion of the supplier to either repair the claimed material or offer replacement material of the same quality and design/color as fas as possible. The product warranty does not cover any labor cost or accessories associated with replacement of damaged material covered by the warranty. Consequential losses and any other costs whatever are not covered by the warranty.

Note: The services provided as part of this warranty do not extend the original warranty period. The warranty is of diminishing value in the sense that it takes account of loss of value resulting from use: ie. 1/15, 1/20 or 1/5 per annum. It is not transferable and will apply to the first buyer only.

Maintenance & Care:
地板清潔和保護:

保護地板請跟隨以下步驟。

• 如使用地下熱水糸統，請諮詢相關技術人員的意見。 我們並不鼓勵同時使用INOVAR FLOOR壹樂華地板及電子地下水加熱系統。
• 請使用掃帚，吸塵器或吸水布清潔地板，清走污垢與塵埃。
• 如地板不是過於肮髒，用濕布清潔地板則可。但不可使用洗潔精，而地板蠟或拋光不會穿透表面的地板，但不建議使用。
• 難潔污漬可用清潔劑清除。如有液體撤在地上,當需馬上除去。
• 常出入的地方需鋪上門墊，以隔阻塵埃，砂石被踢進屋內。
• 傢私腳位應以膠套或腳墊封著以保護地板。
• 安裝面積須符合地板的尺寸。
• 如移動重傢私，請勿在地板上拖行。
• 請在窗戶上放上具防紫外線功能的物品，如一些特別的窗簾，貼紙等。